Refund and Return Policy

At Green Growers, we strive to provide high-quality agricultural products and ensure customer satisfaction. If you are not fully satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully.

1. Return Eligibility You can return a product for a refund or exchange within 7 days of receiving it, provided that:

  • The item is in its original packaging, unused, and in the same condition as when you received it.
  • Proof of purchase, such as an order confirmation or receipt, is provided.

Certain types of products, such as seeds, fertilizers, and pesticides, may not be eligible for return once the packaging has been opened for health and safety reasons. Please contact us for specific return eligibility for these products.

2. Return Process To initiate a return, please follow these steps:

  1. Contact Us: Email us at info.greengrowers@gmail.com or call +923199030846 with your order details and reason for return.
  2. Wait for Confirmation: Our customer service team will review your request and provide instructions for returning the product.
  3. Ship the Product: Once approved, send the product to the following address:
    • Address: Farooq Azam Town, Ratta Kulachi, Dera Ismail Khan, Pakistan.

Please note that you are responsible for the shipping costs associated with returning the product, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

3. Refund Process Once we receive and inspect your returned product, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note:

  • Shipping fees are non-refundable unless the return is due to an error on our part.
  • If you do not receive your refund within the expected timeframe, please contact your bank or credit card company, as it may take some time before the refund is officially posted.

4. Exchange Policy If you received a defective or damaged item, please contact us immediately at info.greengrowers@gmail.com or call +923199030846. We will arrange for a replacement product or refund, depending on availability and your preference.

5. Non-Returnable Items The following items are non-returnable:

  • Opened seeds, fertilizers, or pesticides.
  • Products not in their original condition or damaged due to customer handling.
  • Clearance or discounted items (unless faulty or damaged upon receipt).

6. Contact Us If you have any questions or concerns regarding this Refund and Return Policy, please reach out to us at:

  • Phone: +923199030846
  • Email: info.greengrowers@gmail.com
  • Address: Farooq Azam Town, Ratta Kulachi, Dera Ismail Khan, Pakistan.